The following General Conditions of Sale regulate the offer and sale of products on the e-commerce site https://mavedo.orderfactory.it/it/access (which we will call the Site).
The products purchased on the Site are offered and sold by MAVEDO COMMERCIALE S.R.L., registered office Via Clodomiro Guerrini n.3, 43122 Parma, capital company. 131,165 euros i.v., CF/P.IVA 02732120346, SDI T04ZHR3, Cam.Com PR REA 262571, (hereinafter referred to as Mavedo).
1. SCOPE OF APPLICATION
1.1 The sale of products through the Site (Products) constitutes a distance contract governed by Chapter I, Title III (articles 45 et seq.) of Legislative Decree 6 September 2005, n. 206 (Consumer Code) and Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.
1.2 The General Conditions of Sale can be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site. For this reason, users are invited to regularly access the Site and to consult, before making any purchase, the most updated version of the General Conditions of Sale. The applicable General Conditions of Sale are those in force on the date of sending the purchase order.
1.3 These General Conditions of Sale do not regulate the sale of products and/or the provision of services by parties other than Mavedo who are present on the Site via links, banners or other hyperlinks. Before carrying out commercial transactions with these entities it is necessary to check their conditions of sale. Mavedo is not responsible for the provision of services and/or the sale of products by such entities. Mavedo does not carry out any checks and/or monitoring on the websites that can be consulted via these links. Mavedo is therefore not responsible for the contents of such sites nor for any errors and/or omissions and/or violations of the law on their part.
2. PURCHASES ON THE SITE
2.1 With reference to Italian citizens, sales on the Site are reserved only for those who are at least 18 years of age. The buyer who is not an Italian citizen can purchase Products on the Site only if he is of age according to his national law. If there is no legislation in this regard, you must be at least 21 years old.
In any case, the user who makes purchases on the Site undertakes to indemnify Mavedo from any liability in the event that he has made purchases on the Site without respecting his national law regarding purchase limits for reasons of age.
2.2 Mavedo reserves the right to refuse or cancel orders that come (i) from a user with whom it has an ongoing legal dispute; (ii) by a user who has previously violated these General Conditions of Sale and/or the conditions and/or terms of a purchase contract with Mavedo; (iii) by a user who has been involved in fraud of any kind and, in particular, in fraud relating to credit card payments; (iv) by users who have provided false, incomplete or otherwise inaccurate identification data or who have not promptly sent Mavedo the documents requested by the same on the basis of these General Conditions of Sale or who have sent documents invalid; (v) by users who do not provide sufficient solvency guarantees. In any case, Mavedo reserves the right to cancel orders relating to transactions that do not present an absolute degree of authenticity.
2.3 In relation to purchases on the Site, it may occur that: the purchase process contains one or more material errors; the Product Sheet, as defined below, contains incorrect information due to material errors (e.g.: the price of the Product); due to a clerical error, a Product is indicated as available but is not available during the order preparation phase. In these cases, or in similar cases, the user can request cancellation of the order or obtain, in agreement with Mavedo, a different Product, subject to any adjustment relating to the purchase cost.
3. E-COMMERCE REGISTRATION
3.1 The purchase of Products on the Site is permitted only to registered users.
3.2 The registration credentials must be used exclusively by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to ensure that no one has access to them, as well as to inform Mavedo without delay in case of suspected improper use and/or disclosure of the same. The user guarantees that the personal information provided during the registration procedure on the Site is complete and truthful. The user agrees to hold Mavedo harmless from any damage, compensation obligation and/or sanction arising from and/or in any way connected to the violation by the user of the rules on registration on the Site or on the conservation of registration credentials.
3.3 To delete your profile from Mavedo, please send the request to the e-mail address mavedo@mavedo.it.
4. INFORMATION DIRECTED TO THE CONCLUSION OF THE CONTRACT
4.1 In compliance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Mavedo informs the user that:
to conclude the purchase contract for one or more Products on the Site, the user must complete an order form in electronic format and send it to Mavedo, electronically, following the instructions that will appear from time to time on the Site and which will accompany the different stages of the purchase;
the contract is concluded when the order form reaches the Mavedo server;
once the order form has been registered, Mavedo will send the user, via e-mail to the e-mail address indicated, the order confirmation, containing information relating to the characteristics of the Product purchased, a detailed indication of the price, the means of payment used, the delivery costs and any additional costs as well as the Customer Service contacts, which the user can contact to request assistance and/or lodge complaints. It is recommended to keep the e-mail received as proof of purchase. The General Conditions of Sale and information on the right of withdrawal, as well as Mavedo’s Privacy Policy, will be available via links at the bottom of the order confirmation emails for the purchased Product which link to the relevant pages of the Site. [CBM1]
the order form will be archived in the Mavedo database for the time necessary to process the order and, in any case, within the terms of the law. To access your order form, the user can consult their account.
5. PRICES and OMNIBUS DIRECTIVE (Legislative Decree no. 26 of 7 March 2023)
5.1 All prices of the Products are expressed in euros (€) and do not include Value Added Tax (“VAT”), unless otherwise stated. Any additional costs will be expressly and separately indicated in the order form, before the user proceeds with the transmission of the same.
5.2 The price of the Products may be modified by Mavedo at any time, without notice, without prejudice to the fact that the price charged to the user will be that published on the information sheet which illustrates the main characteristics of the Product (Product Sheet) at the time of sending the order. Any changes (increasing or decreasing) in price subsequent to the transmission of the order will not be taken into account.
5.3 Mavedo has adopted a transparent system for all its online sales that complies with the so-called Omnibus directive, whereby each promotion and discount applied to products on sale on its online channel always shows the base price on which the discount is calculated.
Mavedo, by its ethical choice, does not have items on continuous promotion and each promotion lasts a maximum of three months, unless otherwise specified, and concerns items not discounted in the previous 30 days. Therefore, all promotions and discounts apply to the base price, which is the lowest price of the previous 30 days. All promotions therefore indicate the base price and the discounted price, as required by law.
If, following generalized price reductions, Mavedo decides to launch a new promotion on individual products, this new promotion will take place without interruptions, always indicating the base price as the reference value for the discount (corresponding to the lowest price of the 30 days prior to the application of the first announcement of the price reduction.
Mavedo also makes use of personalized promotions through specific discount vouchers (coupons) per customer or for homogeneous groups of customers, which allow you to benefit from a discount on the price of all products or on specific ranges of products for continuous periods of time or for single purchases.
6. PURCHASE ORDERS – PRODUCT INFORMATION
6.1 Mavedo will process the purchase order, and will therefore ship the purchased Product, with the exception of orders for which the Customer has chosen “cash to the courier” as the payment method, only after receiving confirmation of the authorization to the payment of the total amount due, consisting of the purchase price, delivery costs, if applicable, and any other additional costs, as indicated in the order form (Total Amount Due). In the event that the Total Amount Due is not paid or the successful outcome of the payment is not confirmed, the purchase contract will therefore be considered legally terminated pursuant to and for the purposes of the art. 1456 c.c.
6.2 The Products will remain the property of Mavedo until the user has paid the Total Amount Due. The risk of loss or damage to the Products, for reasons not attributable to Mavedo, however, will be transferred to the user when the user, or a third party designated by the same and other than the carrier, physically comes into possession of the Products.
6.3 Each Product is accompanied by a Product Sheet. The images and descriptions on the Site reproduce the characteristics of the Products as faithfully as possible. Furthermore, the Product images present in the Product Sheet may differ in terms of vintage and/or size or in relation to any accessory products. These images must therefore be understood as indicative and with the tolerances of use.
For the purposes of purchase contract, the description of the Product contained in the order form sent by the user will prevail.
6.4 All Products contain sulphites, as the wine production process itself implies the presence of sulphites in it. However, it is possible that other sulphites are added in the wine production process; in some cases, however, it is possible that no “added” sulfites are present in a wine.
6.5 The purchase of gift vouchers does not affect the payment threshold which, once exceeded, gives the user the right to obtain free shipping of the Products.
7. AVAILABILITY OF PRODUCTS
7.1 The products offered on the Site are limited in number. It may therefore happen, also due to the possibility that multiple users purchase the same Product at the same time, that the ordered Product is no longer available following the transmission of the purchase order.
7.2 In any case of unavailability of the Product ordered, without prejudice to the rights attributed to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the civil code, the user will be promptly informed by e-mail or by phone. The user will therefore be entitled to terminate the contract, pursuant to and for the purposes of the provisions of the art. 61, IV and V paragraphs of the Consumer Code. In the event that the user makes use of the right of termination pursuant to art. 61, IV and V paragraphs, Consumer Code or in any case in which the payment of the Total Amount Due has already occurred, Mavedo will reimburse this amount without undue delay and, in any case, within the maximum period of 15 days working hours from the date of collection. This amount will normally be credited to the same payment method used by the user for the purchase or the different method agreed between the user and Mavedo. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used.
7.3 In the case of orders concerning a plurality of Products (Multiple Order), if the unavailability concerns only some Products covered by the Multiple Order, without prejudice to the rights attributed to the user by law, and, in particular, by Chapter XIV of Title II of Book IV of the civil code, and without prejudice to the application of art. 7.2, Mavedo will immediately notify the user via e-mail or telephone. The user will therefore be entitled to terminate the contract, limited to the Product(s) that have become unavailable, pursuant to and for the purposes of the provisions of the art. 61, IV and V paragraphs of the Consumer Code. In the event that the user makes use of the right of termination referred to in the art. 61, IV and V paragraphs, Consumer Code, in relation to the Product(s) that have become unavailable or in any case in which the payment of the Total Amount Due has already occurred, Mavedo will refund the amount due in relation to such Product(s), including delivery costs and any other additional costs due in specific relation to such Products (Partial Amount Due) without undue delay and, in any case, within the maximum period of 15 days working hours from sending the order.
The refund amount will be communicated to the user via e-mail or telephone. This amount will be credited to the same payment method used by the user for the purchase or via any means agreed between the parties. Any delays in crediting may depend on the banking institution, the type of credit card or the payment solution used. The resolution of the entire Multiple Order will be possible only in the case of clear and proven accessory nature of the Products covered by the Multiple Order which have become unavailable compared to the other available Products covered by the Multiple Order.
8. DELIVERY OF THE PRODUCTS PURCHASED
8.1 The amount of delivery costs due by the user in relation to a specific order is expressly and separately indicated (in euros and inclusive of VAT) during the purchase process, in the order summary and, in any case, before that the user proceeds with the transmission of the same. In the event of failure to indicate a specific delivery term, it will take place, in any case, within thirty days from the date of conclusion of the contract.
8.2 The delivery obligation is fulfilled by transferring material availability or in any case control of the Products to the user.
It is up to the user to check the conditions of the Product that was delivered to him/that he collected. Without prejudice to the fact that the risk of loss or damage to the Products, for reasons not attributable to Mavedo, is transferred to the user when the user, or a third party designated by the same and other than the carrier, physically comes into possession of the Product, it is recommended that the user to verify the number of Products received and that the packaging is intact, not damaged, wet or otherwise altered, including the closing materials and is invited, in his/her interest, to indicate any anomalies on the carrier’s transport document , accepting the package with RESERVATION (e.g. damaged package, wet package). The unreserved receipt of the Products, in fact, does not allow the user to take legal action against the courier and/or Mavedo, in the event of loss or damage to the Products, except in the case in which the loss or damage is due to willful misconduct or gross negligence of the courier itself and with the exception of partial loss or damage not recognizable at the time of delivery, provided that in the latter case, the damage is reported as soon as it is known and no later than eight days after receipt. In the event that the packaging shows obvious signs of tampering or alteration, the user is also recommended to promptly notify Mavedo Customer Service. If the order is not correctly delivered, please contact us within 30 days of the order date to allow us to carry out appropriate checks with the courier. In any case, the application of the rules regarding the right of withdrawal and legal guarantee of conformity remains valid.
8.3 The provisions of the art. apply. 61 of the Consumer Code in the event that the purchased Product is not delivered or is delivered late with respect to the delivery terms indicated during the purchase process and in the order confirmation.
8.4 Shipments of orders placed on the e-commerce site will be possible from Italy and abroad.
9. DELIVERY OF PRODUCTS ABROAD
9.1 For shipments abroad, delivery takes place via GLS and delivery times may vary depending on the quantity requested.
Shipments will be delivered directly to the address specified in the purchase order.
The ordered goods travel entirely at Mavedo’s risk and are covered by insurance.
The mismatch in the number of packages compared to what is indicated in the purchase order must be immediately reported to the courier.
We recommend that you always include the words “SUBJECT TO CONTROL” on the courier’s delivery receipt.
10. PAYMENT METHODS
10.1 Payment for the Products can be made by credit card, using the PayPal payment solution, cash on delivery or bank transfer. In the event that one of these payment means/solutions cannot be used in relation to a specific Product, this will be clearly indicated on the Site, at the latest at the beginning of the purchase procedure.
10.2 Payment by credit or debit card.
10.2.1 Payment for the Products can be made by credit or debit card directly through the Site.
10.2.2 In order to guarantee the security of payments made on the Site and prevent any fraud, Mavedo reserves the right to ask the user, via e-mail, to send, via the same means, a front/back copy of their identity card and, in the event that the holder of the order is different from the holder of the card, the latter’s identity card. The document must be valid. The deadline within which the document must reach Mavedo will be specified in the request e-mail. This deadline will not, in any case, exceed five working days from receipt of the request by the user. While waiting for the requested document, the order will be suspended. The user is required to send the requested documents within the indicated deadline.
10.2.3 In the event that Mavedo does not receive such documents within the deadline specified in the request e-mail or receives expired or invalid documents, the contract will be considered automatically terminated pursuant to and for the purposes of art. 1456 c.c. and Mavedo may reserve the right to cancel the order, with consequent refund of the Total Amount Due.
10.2.4 In the event of receipt by Mavedo of valid documentation within the deadline indicated in the e-mail referred to in the art. 9.3.2 above, the delivery terms will start from the date of receipt of the same.
10.2.5 The confidential data of the credit card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by Mavedo. Mavedo therefore never has access to and does not store the credit card data used by the user to pay for the Products (even in the event that the user has decided to store the credit card data on the Site), with the exception of the credit card holder’s name.
10.3 Payment via PayPal payment solution
10.3.1 Payment for the Products purchased on the Site can be made using the PayPal payment solution. If the user chooses PayPal as a means of payment, he will be redirected to the website www.paypal.it where he will pay for the Products according to the procedure established and regulated by PayPal and the terms and conditions of the contract agreed between the user and PayPal. The data entered on the PayPal website will be processed directly by PayPal and will not be transmitted or shared with Mavedo. The latter is therefore not able to know and does not store in any way the credit card data connected to the user’s PayPal account or the data of any other payment instrument connected to this account.
10.3.2 In the case of payment via PayPal, the Total Amount Due will be charged by PayPal to the user upon conclusion of the contract via the Site. In the event of termination of the purchase contract and in any other case of reimbursement, for any reason , the refund amount due to the user will be credited to the user’s PayPal account, unless otherwise agreed between the User and Mavedo. The crediting times on the payment instrument connected to this account depend exclusively on PayPal and the banking system. Once the credit order has been placed in favor of this account, Mavedo cannot be held responsible for any delays or omissions in crediting the user with the refund amount, to contest which the user must contact PayPal directly.
10.4 Marking
10.4.1 In the case of payment by cash on delivery, the user must have, at the time of delivery, the Total Amount Due, in cash. The courier is not authorized to accept checks. In the event that, for any reason, the customer who has chosen cash on delivery as a means of payment should be entitled to a refund, Mavedo will agree with the user by e-mail or telephone on the methods for making this refund.
10.5 Bank transfer
10.5.1 If the user decides to pay by bank transfer, the order will be shipped as soon as Mavedo has received credit for the amount relating to the order.
11. RIGHT OF WITHDRAWAL
11.1 The user who holds the status of consumer has the right to withdraw from the contract concluded with Mavedo without having to incur costs other than those indicated in this article and without having to specify the reason, within fourteen (14) calendar days (Withdrawal Period) . The Withdrawal Period expires after 14 days:
in the case of an order relating to a single Product, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the Product;
in the case of a Multiple Order with separate deliveries, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last Product;
in the case of an order relating to the delivery of a Product consisting of multiple lots or pieces, from the day on which the user or a third party, other than the carrier and designated by the user, acquires physical possession of the last lot or piece.
11.2. To exercise the right of withdrawal, the user must inform Mavedo of his decision to withdraw, before the expiry of the Withdrawal Period.
11.3 To exercise the right of withdrawal, the user must send a request via the contact page on the website www.mavedo.it with an explicit declaration of his decision to withdraw from the contract (Declaration of Withdrawal). Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period is borne by the user, it is in the user’s interest to keep a copy of the e-mail sent to Mavedo with the Declaration of Withdrawal.
11.4 To return the Product, the user can use a carrier of his/her choice with return costs borne by the user: in this case, the user, after having exercised the right of withdrawal in the manner indicated in this article, must return the Product to Mavedo, using a carrier of their choice and at their own expense, without undue delay and in any case within 20 calendar days from the date on which they communicated their decision to withdraw to Mavedo. The deadline is met if the user sends back the Product before the expiry of the fourteen day period. The Product, appropriately protected and packaged, must be sent to the following address:
MAVEDO COMMERCIALE S.R.L.
Via Clodomiro Guerrini 3, 43122, Parma (PR)
The direct costs of returning the Product to Mavedo are borne by the user. The return of the Product to Mavedo takes place under the responsibility of the user.
If the user has used a discount code for the purchase of the Product for which he has exercised the right of withdrawal, the refund will be made only with reference to the sum of money actually spent by the user, and not also with regard to the value of the discount code.
11.5 If the user withdraws from the contract, Mavedo will refund the Total Amount Due paid by the user for the Product, without undue delay and in any case no later than 14 calendar days from the day on which Mavedo received the Products subject to withdrawal in the same conditions in which they were sold. The refund will be made using the same payment method used by the user for the initial transaction or a different method agreed between the parties; in any case, the user will not incur any additional costs as a consequence of such reimbursement.
11.6 In the case of partial withdrawal, the amount of delivery costs to be returned to the user following the withdrawal will be calculated proportionally to the value of the goods subject to withdrawal.
11.7 The user is solely responsible for the decrease in the value of the goods resulting from handling the Product other than that necessary to recognize the Product with certainty. The Product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, accompanied by all accessories present, still attached to the Product and intact and not tampered with, as well as free of signs of wear or dirt. Furthermore, the withdrawal applies to the Product in its entirety. It cannot therefore be exercised in relation to parts and/or accessories (which do not constitute independent Products) of the Product.
11.8 In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not lead to the termination of the contract and, consequently, will not give the right to any refund. Mavedo will notify the user, rejecting the withdrawal request. The Product, if already received by Mavedo, will remain at Mavedo available to the user for collection which must take place at the expense and under the responsibility of the user himself.
11.9 In the event that the Product for which the withdrawal was exercised has suffered a decrease in value resulting from handling of the goods other than that necessary to clearly identify the same, the refund amount will be reduced by an amount equal to that decrease in value. Mavedo will notify the user of the circumstance and the resulting decreased refund amount, providing the user, in the event that the refund has already been paid, with the bank details for the payment of the amount due by the user due to the decrease in value. of the product.
11.10 In the event that, under one of the legal hypotheses, the right of withdrawal does not apply, specific and express communication of this exclusion will be given in the Product Sheet and, in any case, during the purchase process, before the user proceed to transmit the order. In any case, the user is reminded that, pursuant to art. 59 of the Consumer Code, the right of withdrawal is excluded, among other things, in the event that the sale has as its object:
(i) products made to measure or clearly personalized;
(ii) of sealed products that are not suitable for return for hygienic reasons or related to health protection, which have been opened after delivery.
12. MISCELLANEOUS
12.1 By placing an order on the Site, the user gives consent to receive the invoice, if requested, only in electronic format. The invoice can be printed and archived as the original in accordance with Ministerial Circular 45/E, 19/10/2005. For the issuing of the invoice, the information provided for this purpose by the user will be valid, which he declares and guarantees to be truthful, undertaking to keep Mavedo harmless and indemnified from any damage, including sanctions issued by the competent authorities, which may arise in the case of failure to correspond to the truth of the same.
12.2 Photos, texts, descriptions and everything contained in the Site are the property of MAVEDO COMMERCIALE S.R.L. Reproduction in whole or in part of any part of the Site is prohibited; the reproduction of texts or photos for any use and in any form and in any case without prior written authorization from MAVEDO COMMERCIALE S.R.L. is also prohibited.
12.3 Mavedo is not responsible for any damage suffered by the user or third parties or to property owned by the user or third parties due to delays in delivery or related to the use of the Product.
13. GARANZIA LEGALE DI CONFORMITÀ
LEGAL GUARANTEE OF CONFORMITY
All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by the articles. 128-135 of Legislative Decree n. 128-135 of the Consumer Code (Legal Guarantee). The Legal Guarantee is reserved for consumers. It, therefore, applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out. Those who have purchased on the Site and who do not have the status of consumers will be subject to the guarantees for defects in the goods sold, the guarantee for defects in promised and essential qualities and the other guarantees provided for by the civil code with the relative terms, forfeitures and limitations.
14. APPLICABLE LAW AND JURISDICTION; OUT-OF-COURT DISPUTE SETTLEMENT – ALTERNATIVE DISPUTE RESOLUTION / ONLINE DISPUTE RESOLUTION
14.1 The contracts concluded between users of the Site and Mavedo are governed by Italian law. This is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence, in particular in relation to the deadline for exercising the right of withdrawal, the deadline for returning the Products, in case of exercise of this right, the methods and formalities of communicating the same and the legal guarantee of conformity.
14.2 Pursuant to art. 141-sexies, paragraph 3 of Legislative Decree 6 September 2005, n.206 (Consumer Code), Mavedo informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter. a) of the Consumer Code, that, in the event that he has submitted a complaint to Mavedo, following which it has not been possible to find a negotiated solution, Mavedo will provide information regarding the Alternative Dispute Resolution bodies for out-of-court resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis et seq. of the Consumer Code).
Mavedo also informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform has been established for the online resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis et seq. of the Consumer Code).
Mavedo also informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform has been established for the online resolution of consumer disputes (so-called ODR platform). The ODR platform can be consulted at the following address http://ec.europa.eu/consumers/odr/; through the ODR platform the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved.
In any case, the consumer’s right to appeal to the competent ordinary judge for the dispute arising from these General Conditions of Sale is reserved.
14.3 The user who resides in a member state of the European Union other than Italy can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure established for disputes of modest entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, €2,000.00. The text of the regulation can be found on the website www.eur-lex.europa.eu.
15. CUSTOMER SERVICE AND COMPLAINTS
15.1 You can request information, send communications, request assistance or submit complaints by contacting Customer Service in the following ways:
Telephone: +39 0521 486165 (Monday to Friday: 9am – 12.30pm / 2.30pm – 7pm; Saturday: 9am – 12pm)
Or by sending us a request from the contact page on the website www.mavedo.it.
15.2 Mavedo will respond promptly to complaints submitted, in any case within five working days of receiving them.